Reset multi-factor authentication (MFA) – Xero Central

Your Xero account Discussions Why am I not received the authentication code on my smartphone. Rob Cackett. Topic Your Xero account. Why am I not received the authentication code on my smartphone Previously about 1 month ago I would get a message on my smartphone asking me to confirm that I was logging in.

Click Enter a setup key instead. Start the set-up process again. Make sure you enter your Xero user email address on the contact form. Prove you’re the owner of the account. This is necessary to ensure there’s no unauthorised access. What’s next? Tried our troubleshooting steps and still having problems? Contact us to reset your MFA. Was this page helpful?

Yes , I found this page helpful No , I did not find this page helpful. Click Turn off multi-factor authentication. Enter the code from your authenticator app, then click Disable. Your MFA has now been turned off. My issue is login is not being remembered for 30 days, so have to have code sent to alternative email every time I login, and that is easily a dozen times a day.

Very inconvenient and time wasting. Nothing has changed with my computer or how I work. I’ve joined those who can’t access XERO through using the authenticator code. Beautiful software – I think not. Yes, my business partner has the same problem. Yes, my business partner has the same problem. It used to work but now he has to answer the questions which is really frustrating. I’ve joined those who can’t access XERO through using the authenticator code. Beautiful software – I think not.

See if the email went to your spam folder. Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address? Check your device settings to make sure notifications are turned on for your device and Xero Verify. If you haven’t, you can do this in your device’s Settings , under Focus. Click Resend notification. Click your initials or profile image at the top of the screen, then select Account.

Otherwise click Change to set up push notifications. Another user has logged in on the same computer using the same browser.

Hi there, I have problems getting my authentication code and have to use the backup method, I have checked my device and notifications is all on but somehow it is still not working, do I delete the app and try and download it again? Log In to Answer.

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Xero authenticator code not working

Who else is frustrated with the two step authentication 30 day skip not working 30 day skip function does not work. This is extremely frustrating. Many times the txt does not come through to the phone, and not always because we are in low reception area. Start a discussion Ask our community of customers, accountants and bookkeepers.

Contact Xero support Raise a case with our support team. Aislinn Marcantelli. Like Log in to answer. Skip to main content Search icon Search Xero Central. Giving people access to Xero Discussions Authenticator code not working. Kathryn McQueen. Did you get a new phone, Antony?

Ask our community of customers, accountants and bookkeepers. Share your ideas and feedback to help us improve our products. Skip to main content Search icon Search Xero Central. Antony Nasralla. The google Authenticator code is not working. Ask our community of customers, accountants and bookkeepers. Share your ideas and feedback to help us improve our products.

Skip to main content Search icon Search Xero Central. Your Xero account Discussions Why am I not received the authentication code on my smartphone. Another user has logged in on the same computer using the same browser. Try rescanning the QR code. Click Enter a setup key instead. Start the set-up process again. Make sure you enter your Xero user email address on the contact form. Prove you’re the owner of the account.

This is necessary to ensure there’s no unauthorised access. What’s next? Tried our troubleshooting steps and still having problems? Contact us to reset your MFA.

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Xero authenticator code not working

Add attachement Upload Files Or drop files. Cancel Done. All answers 3. Problem solved. I think notifications were turned off. Zane Sione. Dana A Xero. Still have questions? Contact Xero support Raise a case with our support team. You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify.

It’s also the only app that lets you use push notifications for quick and easy authentication in Xero. If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code. If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again.

You might have entered the wrong answer. You can change your backup method to using a backup email instead. When you log in to Xero, you can select a box to skip the authenticate step for up to 30 days. The Trust this device feature is only available if you log in using an authenticator app on a device such as a smartphone or desktop computer.

It isn’t designed to work if you’re logging in using a backup method, as these methods should only be used if you can’t access your authenticator app. The Trust this device feature is also linked to the specific computer and browser you were using when you selected the box. During setup, Xero generates a new QR code or setup key to enter into your authentication app.

If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password. If you use security questions as your backup authentication method, you might also want to change your security questions.

When you get a new device, set it up with MFA. If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up. If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet. Wait 15 minutes then try logging in again.

Ask our community of customers, accountants and bookkeepers. Share your ideas and feedback to help us improve our products. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA. Understand how to use QR codes and authenticator apps. To reset MFA, first you have to turn it off. Log in to Xero using a web browser. Click your initials or profile image, then select Account.

Under Additional Security , click the menu icon next to Multi-factor authentication. Click Turn off multi-factor authentication. Enter the code from your authenticator app, then click Disable.

Your MFA has now been turned off. Next to Multi-factor authentication, click Set up. Click Set up multi-factor authentication.

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2 step authentication not working – Xero Central

 
 
How to enable two-factor authentication on your Xero account with Authy 2FA. Although they work in similar ways, Authy is more feature-rich and allows. This seems to be an ongoing issue. The troubleshooter doesn’t help. You just have to wait until it Xero decides to match the codes again. 30 day skip function does not work. to face the challenge every time. having to log into phone and start AP to use code is timewasting.

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